1. The operating principle
Nailed Properly uses different remedies for workshops and digital products because the costs and delivery methods are different.
Workshops
The preferred remedy is a transfer, replacement attendee or rescheduled date because Yvonne reserves time, prepares materials and limits places.
Digital products
After successful delivery or access, a change-of-mind refund is generally not offered because the buyer can retain the file. Delivery failures and material defects will be corrected.
2. Workshop cancellations by a participant
Contact Yvonne as soon as possible. Depending on timing and circumstances, the practical options may include:
- Transfer to another available Nail Table.
- Allow an approved replacement participant to use the place.
- Move with the group to another date.
- A refund less a reasonable cancellation charge where applicable law requires or permits that result.
The cancellation charge, if any, must be reasonable in the circumstances. Relevant factors may include notice given, the nature of the service, the likelihood of filling the place, work already completed, materials obtained and costs incurred.
3. Changes by Yvonne
If Yvonne cancels or cannot deliver the confirmed service, she will offer an appropriate rescheduled date, transfer or refund, taking account of the circumstances and applicable law.
4. Minimum group not reached
For a host-led Nail Table, Yvonne may help complete the group with waiting-list attendees approved by the host. If the minimum is still not reached, the workshop may be moved or participants may transfer to another available table. Any other remedy will be determined consistently with the workshop terms and applicable law.
5. Digital product problems
Contact Yvonne if a paid e-book is not delivered, the file is corrupted, the wrong file is supplied, or access fails. Nailed Properly will first attempt redelivery, replacement or reasonable technical assistance. A refund will be considered where the product cannot be supplied as agreed or where required by law.
6. How to request a change
Email yvonne@nailedproperly.co.za with your full name, payment reference, product or workshop, confirmed date where relevant, and the change requested. Do not send card details.
7. Statutory rights
This policy does not exclude rights or remedies that cannot lawfully be excluded under South African law.